Protecting Your Personal Information at jack77

This Privacy Policy is an agreement between you ("member", "user") and jack77 ("we", "platform") regarding how we handle your personal information. By registering an account or using any jack77 service, you agree to the terms set out in this policy. Please read carefully before proceeding.

1. Information We Collect

jack77 collects various categories of personal information to ensure a secure, smooth user experience that meets international licensing requirements. The information we collect includes:

1.1 Identity Information

During the registration process, you are required to provide information such as your full name, date of birth, identity card number (MyKad), mobile phone number, email address and residential address. This information is needed to verify your identity and confirm that you meet our platform's minimum age requirement of 21 years and above.

1.2 Financial Information

To process deposits and withdrawals, we require information related to the payment method you use, including your e-wallet account number, bank account details for FPX, or your crypto wallet address. All financial information is handled to the highest security standards.

1.3 Platform Activity Information

We record your betting history, transaction history, login and logout times, game preferences and interactions with the platform. This data is used to improve our services and monitor suspicious activity.

2. Methods of Information Collection

Your personal information is collected through several channels, including:

• The new account registration form that you fill in yourself on the jack77 website
• The identity verification (KYC) process required for withdrawals
• Your communications with the customer support team via live chat or email
• Automatic activity during platform use, including device data, IP address and browser information
• Cookies and tracking technologies described in Section 6

3. Purpose of Data Use

The personal information you provide to jack77 is used solely for the purposes of legitimate and responsible platform operations. The main purposes for which your data is used are as follows:

• Account management: creating, verifying and maintaining your member account
• Transaction processing: processing your deposits and withdrawals securely and accurately
• Legal compliance: meeting international licensing requirements including Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures
• Fraud prevention: detecting and preventing unauthorised activity, unauthorised access and misuse of the platform
• Customer support: providing technical assistance and resolving your enquiries effectively
• Platform improvement: analysing usage patterns to improve service quality and user experience
• Important communications: sending notifications related to your account, security and policy changes

4. Sharing Information with Third Parties

jack77 takes its confidentiality obligations to every member seriously. We do not sell, rent or disclose your personal information to any third party for marketing or commercial purposes without your consent.

However, there are limited situations where information sharing may occur:

• Payment processors: information required to complete your financial transactions is shared with approved payment service providers, subject to strict confidentiality agreements
• Game software providers: minimum game data required for verification and dispute resolution may be shared with the relevant game providers
• Competent authorities: jack77 will disclose information when required by law, court order or direction from a legitimate regulatory body
• Crime prevention: in cases of suspected fraud, money laundering or criminal activity, information may be shared with the relevant authorities

All third parties who receive your information are bound by data protection agreements and are not permitted to use that information beyond the defined scope.

5. Information Security

The security of your data is a responsibility we take very seriously at jack77. We implement multiple layers of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.

5.1 Technical Measures

• Data encryption using 256-bit SSL/TLS protocols for all communication between your device and our servers
• Password storage in hashed form using modern algorithms — your original password is never stored in plain text
• Two-factor authentication (2FA) is available for an additional layer of security on your account
• Multi-layer firewalls and intrusion detection systems that continuously monitor incoming and outgoing traffic
• Regular security audits by internal and external cybersecurity teams

5.2 Internal Controls

Access to member personal information within jack77 is restricted to staff with a legitimate operational need only. All staff with access to sensitive data are bound by confidentiality agreements and undergo regular data security training.

6. Cookies and Tracking Technologies

jack77 uses cookies and similar tracking technologies to improve platform functionality and user experience. Cookies are small text files stored on your device when you browse our website.

6.1 Types of Cookies Used

• Session cookies: required to maintain your login status and ensure the platform functions correctly during an active session
• Preference cookies: store your language settings, display preferences and game preferences so they do not need to be reconfigured each time
• Analytics cookies: collect anonymous usage statistics to help us understand how users interact with the platform
• Security cookies: help detect suspicious activity such as unauthorised login attempts or session manipulation

You can control and delete cookies through your browser settings. However, disabling certain cookies may affect the full functionality of the jack77 platform.

7. Your Rights as a Member

As a jack77 member, you have the following rights regarding your personal information:

• Right of access: you have the right to request a copy of the personal information we hold about you
• Right of correction: you have the right to request correction of information that is inaccurate or incomplete
• Right of deletion: you have the right to request deletion of your personal information, subject to legal requirements that prevent immediate deletion
• Right to restrict processing: in certain circumstances, you may request that we limit how we use your data
• Right to data portability: you may request your data in a machine-readable format for transfer to another platform
• Right to object: you have the right to object to the use of your data for direct marketing purposes at any time

To exercise any of the above rights, please contact our customer support team via live chat or email at [email protected]. We will process your request within a reasonable time.

8. Data Storage and Deletion

jack77 retains your personal information for as long as your account is active or as long as necessary to provide services to you. After an account is closed, we will retain transaction records and KYC information for the period required by law and international licensing requirements, which is generally between five and seven years.

Once the mandatory retention period ends, your information will be securely deleted or anonymised so that it can no longer be linked to your identity.

9. Changes to This Privacy Policy

jack77 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology or new legal requirements. Any material changes will be communicated to you by email or in-platform notification at least seven days before the changes take effect.

Continued use of the jack77 platform after the effective date of any changes will be considered as your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to ensure you are always informed of the latest terms.

10. Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please contact our team through the following channels:

• Live chat: available 24/7 directly through the jack77 platform in Malay and English
• Email: [email protected] — our data protection team will respond within a reasonable time

We are committed to addressing every privacy-related complaint seriously and transparently. Our team will investigate each case and provide you with an accurate response.